Finding the Gaps: Patients' Satisfaction with Structure, Process and Outcome Dimensions of Tuberculosis Care in Port Harcourt, Nigeria

Background: Tuberculosis (TB) is the tenth leading cause of death and is the leading cause of death from a single infectious agent. Quality of tuberculosis care and patients satisfaction of care received varies and remains a concern to all stakeholders.. The study aimed to assess patients satisfaction with structure, process and outcome dimensions of tuberculosis care in south-south Nigeria.

Methods: The descriptive cross-sectional study design was adopted for the study. Data collection was done using the Patient Satisfaction Questionnaire for measuring satisfaction with Quality of Care. A total of 102 patients participate. Convenience sampling of total population attending the TB cinic during the period of study was used. Data were analyzed using SPSS version- 21.

Results: Among 102 participants, 96.08% were found to be satisfied in structure dimension, 86.63% had good satisfaction with the process and 91.99% had were satisfied with their outcome.

Conclusion: Majority of the respondents had good satisfaction with the structure, process and outcome of care at the DOTS Clinic of the University of Port Harcourt Teaching Hospital.