Green Banking Practices of State Bank of India – Some Insights

Green banking refers to a set of banking procedures that attempts to preserve natural resources and save the environment while taking into consideration all social and environmental concerns. State Bank of India, the largest public sector bank in India is putting its humble efforts in reducing the carbon footprints by eliminating the paper printout work to the maximum extent possible. Deploying solar power systems in the bank as well as ATMs, encouraging the customers to use internet banking, extending loans towards green initiatives by corporates etc. are few to mention out of many. The present study is chosen with an objective of studying the green banking practices of SBI. The study has been carried out by administering a structured questionnaire among 400 Hyderabad based State Bank of India (SBI) customers and analyzed with the help of suitable statistical tools. An attempt is made to examine whether customers are aware of green banking products and services or not, it is also intended to study whether there is significant difference between the satisfaction levels towards green banking practices with regard to age of the customers. The study reveals that out of 400 respondents, 345 respondents are aware of green banking products/practices. In addition, this study also reveals that there is significant difference between the respondent’s perceptions towards green banking practices with regard to age.