Items where Author is "Masrom, Nor Ratna"
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Othman, Hasbullah and Ibrahim, Irwan and Amer, Afizan and Jamil, Norina Ahmad and Masrom, Nor Ratna (2022) Evaluation of Service Quality and Resulting Customer Satisfaction of Malaysia Local Airlines Company. In: New Innovations in Economics, Business and Management Vol. 5. B P International, pp. 65-78. ISBN 978-93-5547-130-7